Quality Assurance

At Heap & Partners we have always prided ourselves on our test facilities and the quality of the work we produce. We became one of the first companies in our industry to gain the old BS 5750 Part II quality approval back in 1982. However the company has not stood still. Today we hold the highest quality approval ISO 9001:2008 audited and approved by LRQA.

Our approval was renewed 11th June 2009.

The company has also gained PED approval for the modification and assembly of valves. Our range of JM Flex rubber expansion bellows have also gained approval to carry the CE mark.

RETURNS POLICY
In line with our Health & Safety procedures, equipment which has been used on any service other than water must be cleaned prior to return and must be accompanied by a signed certificate of cleanliness. Please click here to download a template. Goods received without supporting documentation will be rejected and all associated costs charged to the customer's account.

We endeavour to investigate and resolve all returns in the shortest possible time scale and to issue credit notes promptly where our investigation indicates that there has been a failure on our part. Where returned product is tested and found to operate satisfactorily, a test report detailing our findings will be issued and the goods returned to the customer, irrespective of whether repalcements have been supplied in the interim. No credit will be given in this instance.

As part of our ongoing commitment to quality and customer service, we rely on customer feedback to ensure that we are meeting your expectations and requirements. It would be appreciated if you would take a few minutes to complete a short questionnaire - any comments that you may wish to make will be reviewed as part of our performance review procedures. The Customer Feedback Questionnaire only takes a few moments to complete and fax back, but is invaluable to us!

 

 

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